The internal management contract control procedures adopted by Cheshire Cleaning Solution are based firmly around the following principles:
We aim to provide the finest possible cleaning service to all of our customers utilising our service background, ethos and experience to ensure that we are at the leading edge of quality.
By consulting and maintaining regular communication with all our customers, we fully understand all cleaning requirements and commit to meet individual needs and expectations in all the services we provide.
We will continually seek to improve the quality of our services to achieve the highest possible standard in everything that we do. We also ensure that during our induction and training processes all members of staff are aware of our commitment to quality.
Our continued success at this time is not only attributable to our ability to monitor and manage our workforce through our tried and tested systems, but also the input of people at the highest level within our organisation.
At Director level within our business, we have people who between them have over 30 years of experience in the provision of contract cleaning services. ACS have in place, all of the processes necessary to deliver the required services but the key to our success, is our investment in systems and processes that ensure that we maintain consistency in the delivery of a quality service.
These range across all areas of the business but include the key elements as follows:
In the workplace, it is essential that no risks are taken with the employee or the customers’ safety. With this in mind we have comprehensive methodology strategies in place including procedures for identifying and managing risk in the workplace. This includes detailed, formal risk assessments of all activities, together with COSHH data review of all materials used.
We design bespoke service level agreements and methods of service delivery operational performance, in conjunction with specific and individual site requirements.
Senior operational teams visit all sites with a view to gaining complete understanding of all specific site requirements.